Returns, Exchanges & Warranties
All products purchased from OverstockWake.com carry the full manufacturer’s warranty unless sold as a “no warranty” item. In the event that the manufacturer is no longer in business, OverstockWake.com will review your warranty claim and, at our discretion, help to provide an equitable solution. All warranty claims may only be made by the purchaser on record. Our policy is to replace all warranty/defective product and/or products. No refunds will be given on warranty claims. The customer is responsible for ALL return shipping costs. Please contact us regarding any warranty questions.
***Wakeboards used on sliders and rails are not covered under warranty...even if the Wakeboard is designed for use on sliders and rails.
Returns and Exchanges
We have a 30 day Return Policy. OverstockWake.com is committed to you being fully satisfied with your purchase. If, for any reason, you would like to return any unused product, please follow these guidelines:
- Items must be returned within 30 days from date of purchase.
- Products must be in the condition in which you received them and in the original box and/or packaging, with any original tags fully attached.
- Contact us for a Return Authorization number.
- No refunds or exchanges without a valid RMA#.
- Send the unused product back to us insured for the full value (FedEx, UPS, or USPS traceable only).
- Customer is responsible for ALL return shipping costs.
Upon inspection of returned product, OverstockWake.com, at its discretion, will issue a full or partial refund less the original shipping charges.
Customer pays price difference and new shipping costs on exchanged merchandise.
Any refused shipments will be charged a 20% restocking fee and credited less the original shipping costs. No refunds will be issued until the refused shipment is in our possession. Refused shipments that are lost in transit are the responsibility of the refuser.
It is our intention to process each and every order with 100% accuracy. Customer purchasing errors are not considered OverstockWake.com errors. Please accept our sincere apologies in advance for any errors. Please contact us immediately to report the error. We will promptly send out the correct replacement product and pick up the incorrect item at our expense.
Should you receive any product that has been damaged in shipping, please contact us immediately. It is important that you do not discard the damaged packaging. We will have the shipment carrier pick up the damaged package and we will send out a replacement when the damaged item is received and inspected at our warehouse. All damage claims must be reported within five business days of receipt of goods. Any claims reported after five business days are subject to denial.